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Take responsibility in meeting the customer’s expectations in food technology solutions

Marel Poultry is the leading global provider of advanced poultry processing systems and services. In close cooperation with our customers, we create innovative solutions for the poultry processing industry, driving excellence in performance, food safety, and sustainability.

Position:

Customer Service and Support Engineer

City & country:

Eindhoven , Netherlands

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Your challenge:

As a Customer Service and Support Engineer you are the front-line representative and key customer representative, responsible for confirming, clarifying and meeting the customer’s expectations at every stage of contact and on every service project. You provide repair, installation, troubleshooting, customer training and/or general support for Marel Poultry machinery installed at customer facilities. This includes activities like the preparation of installations and maintenance activities, aftercare of new installations, managing local subcontractors during installations and keeping in close contact with the customer and report the progress.

Main Responsibilities:

  • Preparation of a customer visit
  • Providing different kind of customer visits f.e. break fix, commissioning, installation, preventive maintenance, performance analysis, after-care, overhaul and customer training
  • Debriefing

Our offer

We know changing your career and country is a big step. We make sure moving to the Netherlands will be a beneficiary step for you, in terms of:

  • Dutch employment contract;
  • Good competitive salary conditions of €35K to €40K a year, excl bonus and compensations ;
  • Holiday pay (8% of annual gross income), 38 vacation days, (max) 7 bank holidays;
  • Overtime, travel and shift compensation according collective labor agreements;
  • Pension scheme, full payment during incapacity of work, accident insurance, supplementary occupational disability insurance and a collective health insurance;
  • We support your relocation to the Netherlands including working permit, social security registration
  • A personal development program and introduction to our large expat community with several social events a year.
  • The company culture is like a big family. You can create your own opportunities and ambitions. Worldwide!

Your experience

We are looking for the best in class related to:

  • Bachelor level in Bachelor Electronics / Mechanical / Mechatronics Engineering
  • Some experience and knowledge with automation and control systems as PLC is a must,
  • Experience in maintenance and/or system installation
  • A are flexible, stress resistant, self-reliant and analytically strong person
  • Very hands-on and resistant and to food processing stress.
  • Traveling for upto 70% worldwide (mostly Europe / Northern part of America, also Russia, Asia, Australia and South Africa)
  • Driver’s license

About Eindhoven

Eindhoven is a city located in The Netherlands. With a population of over 227.000 people, it is the largest city of the south. Eindhoven is located centrally in Europe and easy accessible via Eindhoven Airport. There are three other airports within a 1,5 hour drive of Eindhoven. Other big cities as Amsterdam, Brussel and Düsseldorf are all within a 1,5 hour drive, which makes it easy to visit these during your free time.

Learn more about Eindhoven

About The Netherlands

The Netherlands has been voted the 4th happiest nation on Earth, by Forbes, and it’s no wonder why. The great work-life balance, wealth distribution, tolerance and lifestyle all add up to a great place to live and work. The Netherlands can offer top salaries and a low cost of living, all coupled with amazing infrastructure and public services. If you’re thinking of relocating to the Netherlands for work then read our advice pages and learn all about the land famous for windmills and tulips.

Learn more about Netherlands

Mundialz in Eindhoven

These Mundialz have already made the step to Eindhoven. Get to know the existing Mundialz community and read more about their experiences.

Jamie,
Test Engineer at ASML
Eindhoven - Netherlands

My name is Jamie, I have been living and working in Eindhoven as a Test Engineer for ASML since 2016.

Ask me a question

Mohamed,
Software Developer
Eindhoven - Netherlands

Hi my name is Mohamed and I’m a software designer at Philips Healthcare. I live in Eindhoven since June 2016. I’m a Mundial and happy to be part of the high tech and innovation to drive the future.

Ask me a question

Joao,
Mechanical Design Engineer
Eindhoven - Netherlands

My name is João, I’m 24years old and from Lisbon, Portugal. I’m currently working for Brabant Engineering, in Best, as a Mechanical Design Engineer. I moved to the Netherlands in October 2018 and the experience has been good so far.

Ask me a question
Position:

Customer Service and Support Engineer

City & country:

Eindhoven , Netherlands

Apply for this job
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Customer Service and Support Engineer

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