The TwinScan Factory (TF) is responsible for the production of our DUV machines. The complete production process from build until install takes place within this sector.
The department TF FAB EX Install Operations is a part of the TF Factory and is responsible for the installation of these advanced systems in accordance with strict quality norms and customer needs.
Coordinate the installation of all types DUV lithographic systems in a continuously changing market, on time with quality exceeding customers’ expectation.
Prepare the installation in Veldhoven | be up to date about latest developments, chase quality issues in our factory and prepare the transfer of the system to the field
Oversee progress of install on site | focus on cycle time, budget and assuring quality
Report on & drive progress of the installation
Develop and adjust daily plans | anticipate on progress and issues encountered, plan and prioritize
Ensure proper daily kaizens | actual status, progress, escalation
Manage technical support | ensure clear description of the problems for 2nd/3rd line support, challenge action plans and choices received from support parties
Manage escalations on site | represent the factory at the customer site and local office
Identify and address resource/help requests
Communicate with different stakeholders inside and outside your own department;
Work independently with limited/no support from Veldhoven
Act as the linking pin between the site and Veldhoven
Continuous improvement | follow up on quality issues occurred during installation when back in Veldhoven
Technical knowledge with analytical skills to keep overview to support during escalations
In this challenging position you will be expected to work independently at local offices and customer sites mainly in day shift pattern, overseeing shift engineers working in various shift patterns (7x12 & 7x24) and to travel up to 50% of the time. The TF IO System Install Owner is expected to monitor the machine in Veldhoven during the final 5 weeks of the Test-phase until transfer to the field. The TF IO -System Install Owner will consequently travel with the machine to the Customer site and oversee the Installation-phase until signoff (Handover to Customer Support department including CSR).
Bachelor or Master degree in electronics or mechanics complimented with 2 years of relevant work experience
ASML System knowledge
Dealing with customers
Process improvement projects
Good knowledge of the English language
Leading a Team of highly educated Install-engineers (in shifts)
Use MS Office / Teams (Excel, Powerpoint)
Excellent stakeholder management skills
Empathic, process oriented relationship builder
Excellent communication skills (verbal as well as written)
Excels under pressure