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URGENT >> Help clients with medical technology product related questions, working remote from home (German, French or Italian fluency)

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  • Short term 3-month assignment working from home
  • Technical Services Associates – Work from Home – Multilingual – Immediate starts.
  • Fluency in one of the following languages is essential i.e. French, German, Spanish, Italian, Portuguese and English.
  • Technical Services Associates deals with complaints and enquiries on product distributed by our client in Europe, the Middle East, Nordics and Africa. 
Position:

Technical Services Support - Medical Technology, remote job

City & country:

Galway , Ireland

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Your challenge:

  • Receive inbound customer calls and email communications and address in a professional and friendly manner.
  • Provide first-level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
  • Communication of complaint investigation conclusions to customers through written reports and phone conversations.
  • Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
  • Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
  • To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.

Our offer

Remote work from home on local contract, temporay position for 3 months

 

Your experience

  • Preferred but not essential qualification: 3rd Level Certificate/Diploma in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
  • The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer-facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
  • Fluency in one of the following languages is essential i.e. French, German, Spanish, Italian, Portuguese and English.
  • Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrates an understanding of the requirements of Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Strong written and verbal communication skills
  • Ability to take ownership, organise workload and change priorities quickly
  • Assume responsibility and Accountability for daily tasks and highlights any risk to Team Lead.

About Galway

Galway is a harbour city on the Atlantic coast of the West of Ireland. It is Ireland’s 5th largest city with a population of nearly 80,000. Well-connected by road and rail networks to the larger cities of Dublin and Limerick, living in Galway offers the opportunity to experience real Irish life while still being reassuringly accessible. Serviced by two international airports within an hours drive, Shannon Airport and Ireland West Airport in Mayo, it’s a short flight from London and all the major European cities.

Learn more about Galway

About Ireland

Millions of expats have chosen to come, live and work in the Republic of Ireland. This English speaking European island has been influencing the world for generations. With good political and cultural connections with the EU, Britain and the US, Ireland is in a very strong position economically. With great job opportunities, a thriving industry and attractive lifestyle, it’s no wonder Ireland is an attractive prospect for ambitious individuals looking to further their career.

Learn more about Ireland
Position:

Technical Services Support - Medical Technology, remote job

City & country:

Galway , Ireland

Apply for this job
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Apply for this position

Technical Services Support - Medical Technology, remote job

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